Advanced Support options to align with your operations. 1000+ Fortinet technical and operational service experts on staff globally. If you wish to make the process as fast as possible, you may create a ticket online with a P3 priority, including all important information and technical issue description to the ticket (error messages, debug outputs, configuration files, etc.), and immediately after the ticket creation, call the Fortinet CSS by phone and request the priority of that ticket increased to P1/P2.įor the phone contact information, see the Contact Support page on the website at. Powered by FortiGuard Labs threat intelligence and integrated into the Fortinet Security Fabric, FortiMail helps your organization prevent, detect, and respond to email-based threats including spam, phishing, malware, zero-day threats, impersonation, and Business Email Compromise (BEC) attacks. Support calls answered in less than five minutes, on average, 24 hours a day. It is supported by FortiOS 5.6 and later, and is available on the App Store for iOS.
FortiExplorer for iOS requires iOS 10.0 or later and is compatible with iPhone, iPad, and Apple TV. For other types of support requests the reply may come from one of, ,, ,. įor high priority, high impact, urgent product issues, which fall within priority P1 and P2 definition, please make sure to call Fortinet Customer Support & Service by phone. FortiExplorer for iOS is a user-friendly application that helps you to rapidly provision, deploy, and monitor Security Fabric components from your iOS device. Ticket updates for technical assistance tickets will be sent from the email address. Please do so using the Customer Support Portal website at or the Partner Support Portal website at. However, a customer may choose to give their Partner an access to their assets. When this feature is enabled the effects are that: (1) When a Fortinet. This avoids the need to log into the Support Portal to read the latest ticket comments which have been added by the Fortinet engineer, or to provide updates to the engineer. FortiSoar integrates with Mimecast Email Security products both Email Security- S1 and Email Security. Using Fortinet VMs to provide SD-WAN, Firewalling, DDoS Protection, Security Information and Event Management, Analytics, Network Access Control, Authentication, Management, Email Security, Sandboxing, Cloud Access Security Broker, and Web Application Filtering.If you did not find what you are looking for in the Fortinet Knowledge Base, you may contact the Fortinet Customer Support & Service (CSS).įortinet encourages customers to create online tickets for their issues. Description Fortinet recommends that all end customer assets (Products, licenses, support contracts) are registered against an end user support account on the Customer Service and Support web portal. The 'Email Interaction' feature allows the choice of whether ticket updates can be handled via email. The FCT assessment is a two-day assessment that evaluates the FCT candidate’s ability to maintain Fortinet’s quality standards in technical knowledge, skills and instructional abilities.
Network infrastructure and security for cloud. The Fortinet Certified Trainer (FCT) assessment is a trainer evaluation process in which each candidate has to prove their training delivery skills.
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